Falcon Direct offers patrol video recording systems for every budget and every need. We provide some of the most comprehensive information available on the subject of vehicle cameras, coupled with unequaled service and competitive prices. Still, we lose an order every once in awhile. A recent example was the loss of a sale to a competitor who encourages customers to install their own cameras (mainly because they don't support a strong indirect sales and service network). After losing the sale (because of price), I stopped in to see how they were doing with their new cameras. As it turns out, they weren't doing too well. They wanted to know if I would should them how to operate their new vehicle cameras. Sometimes, low price does not equate to the best value!
In another example, we lost an order to a bidder who supposedly "beat our price". Unfortunately, he overlooked the bid requirement for a 22X zoom camera (very important in law enforcement work), and the requirement for a radar and siren interface. The supplier of the camera system offered none of these options and they are not readily available for integration with the camera system bid. The bid was awarded, and THEN the customer found that the vendor did not comply with the specifications but a 60 day delivery clause allowed the vendor time to try and find a fix. As we come up on the on the 51st day since the bid was awarded, the customer still has no cameras and they have to wait another 9 days before they can reorder.
In both of these examples, neither of these situations would have evolved if we had done our job a little better. So, we're going to try to correct the situation. As a first step, we have prepared a new single page product overview of our camera systems with links to more detailed information. If you are considering the purchase of personal or vehicular camera systems please check out the information at www.info4u.us/CameraOverview.pdf. Better yet, give us a call at 800.489.2611 for additional information and a demonstration at no obligation.
