Saturday, August 30, 2008

A one man band.......

Over the years, we have seem competitors at their best and their worst! Being in business today is a lot tougher than it used to be.  With over 50 years under our belt, we have come to understand what others will do to "get the business".  In order to explain our way of doing business, we would like to recount a few events that may help you understand who we are, what we do, and why we do it!

One of the earlier examples began with one of our Motorola competitors telling our customer that there was no reason to get a quote for MotoTRBO radios from us since we had to buy from her…..

This was followed by one of our Internet competitors alleging that our company was a “one man band”, unlike their very large, proficient, and professional organization followed by one of the most incredible acts of arrogance we’ve seen in a long, long time. It seems that a large automobile manufacturer offered a large quantity of “retired” radios for sale at a good price to a local hobby group. The radios were password protected which we discovered when they brought their radios to us for reprogramming. When they requested the password from the original servicing dealer, he insisted that he be paid $500 for the password, and then only if he was paid three times the amount for reprogramming that we were going to charge. We think these actions are worthy of comment.

Relative to our being required to purchase from a Motorola dealer that has never won a Pinnacle award who hasn’t been a Motorola dealer half as long as we, we can only say that in the long run – lying, cheating, and deception have their own reward.

As to being a one man band, it is true that Falcon Direct is under the strong leadership of a single individual. However, that does not mean that there are not other team members of equal importance. They may not be as visible, but they are just as important, each one selected to be a part of a company that operates more like a family than as a business. If this makes us inferior to a company that will not even publish the names of their principals, then we must be guilty as charged – and the band played on!

As to our peer (which actually isn’t the case), who chose to punish a user that committed the unforgivable act of choosing a service provider closer to home, we can only say that there is a price to pay for such action. The customer was not hurt. We were not hurt. Motorola was hurt since this company acts as their representative. Unprofessional, vindictive business practices reflect on everyone concerned. That’s a shame. We hope the moment of assertion of power by the servicing dealer was worth it – they will never be given a similar opportunity by this group of over sixty individuals involved in various enterprises, or anyone they know, again.

In conclusion – we are not the biggest in our industry, probably not even the most qualified, and occasionally (maybe even more often), we totally foul up. But – you know what? We don’t have to make it in the marketplace by putting others down, lying, or threatening our customers. We just do the best we can – working together, with our customers, and with each other. None of us is anywhere near perfect. We’re more like Hogan’s Heroes than the legions of Caesar, but we enjoy what we do – serving others and each other. We know it’s not like others conduct business, but we’ll just keep on doing what we do, as best we can, for as long as we can!